The energy industry has become increasingly complex with regulations applying to all market participants; generators, transmitters, distributors and retailers; dictating how they must deal with consumers across all stages of the process, including; billing, metering, connection, pricing and dispute resolution.

Complex regulations often prevent effective engagement between market participants and consumers; who are often naive to the regulations or do not understand how these regulations apply to their particular circumstances.

Our extensive industry knowledge and experience allows us to support you in navigating this complex area and liaise with market participants to deliver the best outcomes for you.

We are unable to offer legal advice; however, we can support you with sensible commercial guidance on regulatory matters, including:

  • Dispute resolution
  • Advice on the regulations

Submissions to the Australian Energy Regulator (AER) regarding price resets determination of network charges.